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Exclusive: Lexus the one to beat for luxury service
BMW the big mover but still below average in CSI luxury study as Lexus outshines all
13 Dec 2016
By TERRY MARTIN
- Lexus has reinforced its reputation as a benchmark brand for aftersales service with an emphatic top rating in JD Power’s 2016 Australia Customer Service Index (CSI) Study – Luxury Brands released today.
- Sitting alongside the mass-market brand study, JD Power’s insight into how well customers are being treated at the service department of each brand’s authorised dealer network has also turned the spotlight back on the leading German brands, all of whom are running at record sales pace but have thrown up surprising results in this third annual CSI study specific to luxury brands in Australia.
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