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FCA working on sales turnaround
Renewed customer focus, important new models and sourcing key to FCA recovery
11 Apr 2016
- FIAT Chrysler Automobiles (FCA) Australia is refocusing its efforts on drastically improving its customer service levels ahead of the arrival of key new products in a bid to turn around the group’s flagging sales Down Under.
- At a media briefing in Melbourne last week, FCA Australia president and CEO Pat Dougherty outlined the company’s plan to focus on improving its reputation for aftersales and customer service in 2016, a year in which it has few new-model launches across its stable of six brands – Chrysler, Jeep, Dodge, Alfa Romeo, Fiat and Abarth.
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