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FCA working on sales turnaround

Little battler: The Renegade has sold in low numbers since its launch late last year, but Jeep should get a shot in the arm when the replacement for the Compass and Patriot twins arrives next year.

Renewed customer focus, important new models and sourcing key to FCA recovery

11 Apr 2016

- FIAT Chrysler Automobiles (FCA) Australia is refocusing its efforts on drastically improving its customer service levels ahead of the arrival of key new products in a bid to turn around the group’s flagging sales Down Under.

- At a media briefing in Melbourne last week, FCA Australia president and CEO Pat Dougherty outlined the company’s plan to focus on improving its reputation for aftersales and customer service in 2016, a year in which it has few new-model launches across its stable of six brands – Chrysler, Jeep, Dodge, Alfa Romeo, Fiat and Abarth.

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