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Hyundai reshuffles senior management cards

Experience counts: Oliver Mann has taken on the role of director of HMCA’s new customer experience division after driving Hyundai’s marketing activities for more than a decade.

Top customer experience position for Mann leads to new roles for Belcher, Thomas

7 Jan 2019

-HYUNDAI Motor Co Australia (HMCA) has reshuffled its senior management team, with marketing director Oliver Mann taking on a newly created role of director of customer experience division and general managers Giles Belcher and Bill Thomas adding extra responsibilities in sales and marketing/PR respectively.


-The company has advised that Mr Mann’s new role is designed to place a greater emphasis on customer experience – covering aftersales, parts, technical services, network development and customer care – while Mr Belcher, as head of sales, is now responsible for the entire sales function, including regional operations.

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